How to build a successful marketplace: a step-by-step guide for those who want to build a successful marketplace but don’t know where to start. Whether you want to create an online marketplace to make money or attract new customers, this guide will help you through the entire process from beginning to end and beyond, from getting the idea to scaling your marketplace.
The Definition of a Marketplace Platform
We are living in a challenging time right now. Who could predict the devastating global coronavirus pandemic in 2020? While doctors save lives and try to find a cure for the virus, quarantine measures have damaged businesses around the world. Employees have lost their jobs, while business owners continually suffer financial losses caused by the lockdown. Shutting down stores paralyzed a lot of retailers, and there are no quick fixes for the recovery process. How can you protect your business and minimize your losses in similar crises? Marketplaces could be one of the answers to this question.
Marketplaces have made some serious buzz after successful examples of them became famous. Yes, it is a huge and nascent industry to expand your business in, to attract new customers, build a brand image, and ultimately increase revenue. But in the current situation, it is more than an ambition to become the next Jeff Bezos. Moving your business online and building an online marketplace could be a saving grace at a time when people are not allowed to be in a physical store.
What is a marketplace?
A marketplace is an independent platform that operates online, and its purpose is to connect buyers and sellers directly. To survive among competitors, the marketplace must provide the most advanced security features for Fraud Detection, guarantee the integrity of a deal for each side, and offer features such as detailed tracking of purchases in real-time. This should be taken into account if you want to create a marketplace website.
What are the benefits of marketplaces?
The main advantages for businesses are the following:
- You will get an additional channel on which to advertise and sell your goods or services;
- Compared to other sales channels, marketplaces require lower marketing costs;
- More opportunities for international sales;
- Marketplaces are loved by customers and very convenient;
- An established online marketplace improves your brand image and builds client loyalty;
- Getting independent reviews and opinions on your products or services makes them more attractive and ultimately increases sales;
- Marketplaces make it easier to find new business partners;
- They work 24/7 with no limits on operating time;
You will get a complete answer to this question by reading the article. We will get clear about classification, compare ways of creating a marketplace, explain the process for startups, and give you some tips on hiring a team, and breaking down the budget. Let’s cover everything you need to know on how to build a marketplace!
How to Create a Successful Marketplace 101: General Classification
To get the most revenue out of your effort, it is important to pick the right type of marketplace. Whether you want to build a marketplace from scratch or add features to existing infrastructure, a clear understanding of this classification will help you get the best results.
First, we need to focus on your Target Audience. The options are:
This model, which has another name — customer-to-customer (C2C), focuses on presenting customers with an opportunity to sell and manage products or services. Just imagine Etsy, which is a place to sell handcrafted goods made by very small groups of people. Big brands are not allowed there; this is a platform for people with artistic skills to share their work. Anyone can buy items; sellers pay fixed fees. Another great example is Uber — which offers and manages peer-to-peer ridesharing.
B2C is for businesses who want to sell their products or services directly to a customer without any third parties involved. Most of the representatives of this model offer a large variety of goods. AliExpress is probably the most notable example here.
B2B marketplace platforms help businesses improve the distribution of their products by finding new partners. Alibaba is the biggest B2B portal in the world, covering B2C and C2C. Founded by Jack Ma and Peng Lei in 1999, it’s a holding company that consists of companies such as Guangzhou, Evergrande Taobao, F.C, UCWeb, 1688.com, and Aliexpress. Alibaba generated nearly $72 billion in revenue in 2020.
Next, let’s discuss the differences between vertical and horizontal marketplaces.
These types are very narrow — aimed at a specific niche, industry, or demographic. The advantages are the ability to save money on marketing campaigns, provide more value, gain more revenue from a smaller number of customers, and it is easier to maintain high-quality products and services on the platform.
The disadvantages are quite obvious here because this narrow approach creates a lower number of transactions overall. Thus, you need to be proficient in the chosen niche to stand out among your competitors.
With a horizontal marketplace, everything is the opposite; it covers all imaginable categories of items — usually, the ones in the highest demand to appeal to the largest target audience possible. The most notable advantage is low operational costs, as all sales are derived from the same model. The appeal to multiple types of target audiences results in more transactions and more profit.
The first disadvantage is that it is difficult to build a precise marketing strategy — customers in horizontal marketplaces are very different. The second disadvantage comes from pressure from competitors. There are tons of horizontal marketplaces, making it hard to stand out among competitors, attract new customers and sellers, and create a unique selling proposition. If that’s not enough, it’s way more difficult to provide effective customer support and build trust among participants.
The three most popular financial models for marketplaces are Commission Model, Subscription Model, and Listing Fee Model. In a Commission Model, the marketplace owner receives a previously agreed-upon fee for each transaction. The Subscription Model means that each registered user pays a certain amount of money regularly. In a Listing Fee Model, each user pays the same price for listing a product or service.
You can choose between unmanaged platforms, managed to a certain degree, or fully managed.
The most popular type here is goods marketplaces, with eBay being a quick example. Another common type is service marketplaces, like Airbnb or Upwork. Hybrid marketplaces are a mix of both previous types and offer goods and services at the same time — think of Craigslist. Crowdfunding platforms for startups like Kickstarter could be classified as project marketplaces.
And finally, online commerce platforms aim to give a customer a link to buy the desired product, while online-to-offline try to connect a customer with an actual brick-and-mortar store.
To wrap it up, and give you an overview of all of these types:
|Target audience||Peer-to-Peer (P2P)
|Financial model||Commission model
Listing fee model
Now let’s move on to the detailed description of how to build a successful marketplace website.
Building a Marketplace Platform
Now let’s compare the different options for marketplace website development. Of course, every use case is unique and it’s next to impossible to figure out a single answer to how to build a marketplace for every business. However, we will look closely at each option regarding time to market, the technical expertise required, costs to build, scalability, and customization. Hopefully, you will see which option is better suited to start your own online marketplace.
Writing code from scratch
If you want to do everything just like you have imagined — especially if you have the necessary expertise or access to a team of specialists — this might be for you. Having access to the code, no third-party software, and licensing are the main benefits here.
On the other hand, this approach takes a lot of time — at least three months, because creating a marketplace website that handles all transactions smoothly is no easy task. This is a major drawback because it is often very important to create an online marketplace website as soon as possible. Experimenting on developing custom features (which might not be useful or popular in the end) and supporting a platform by yourself can drain your budget. Speaking of budgets, this approach can cost you significant money — starting around $50,000.
Creating a marketplace using open-source software
Using existing software will give you a time advantage compared to creating from scratch -marketplace software already has all basic functionality features, and you can quickly add features to the set. It will also be a lot cheaper to build than the previous option.
Time is an issue here, too; it will take at least a month before you can launch. Also, it’s hard to find top open-source software that is easy to customize — some adjustments can require effort from developers. Maintenance and updates can also be an issue. If a software creator doesn’t offer updates on legal requirements for payments, for example, your team must handle it.
Choosing a website builder
Basic website builders are indeed very affordable, and there are plenty to choose from. Just look at Magento and Shopify as e-commerce tools or Wix and WordPress as website builders. Some of them even have heavy customization options with the help of various extensions. So, choosing a website builder could be the cheapest way if you know how to handle plugins and tools.
However, it can take weeks to optimize everything both for buyers and sellers. This includes understanding the user’s journey and adjusting every plugin and extension to meet users’ high expectations for a good experience. Also, keep in mind that you are limited to the functionality that a particular builder offers — which limits scalability There is also a big chance that you won’t find a plugin for the desired function. But even if you do, it is very risky to gamble your marketplace’s success on the right interplay between a set of plugins and extensions — if something goes wrong, it could paralyze your operations. Managing plugins can easily become a full-time job.
Using a no-code marketplace builder
Using a software-as-a-service (SaaS) or a marketplace-as-a-service tool is the fastest possible way to launch a platform. Sometimes, you could be online within a day. SaaS software is tested by other businesses, and such a quick launch allows you to get validation of your idea and determine the features that are important to your clients. This approach gets you the best UX with minimal investments. The final benefit is that you don’t need to know how to write code to manage your online business and all of its aspects.
However, similar to the previous approach, there might be some limitations in the number of features because software providers tend to work with as many customers as possible. This is a problem regarding scalability too — if you have a desire to grow your business, the available features might not be enough.
Building with a set of no-code tools
If you are proficient in the variety of no-code tools, you can take over marketplace website development. Choose the right components for functionality, and foresee future updates. But even in this scenario, it could take weeks to find the exact tools you need and get an understanding of how to build with them. If you don’t know what Webflow, Airtable, Parabola, and Jetboost mean, this approach is probably not for you. Even for the experienced no-coder, time is also a factor here — no-code tools require at least two weeks. In any case, the resulting platform can be unstable and require a lot of additional work in the future.
Creating on top of an API-based marketplace SaaS tool
This approach allows you to focus on features, rather than wasting time on the basics. Compared to creating from scratch, it could be dramatically cheaper. It is more customizable than any no-code tool, and you can experiment with your ideas and integrate third-party software. Finally, it is reliable regarding support, updates, and compliance if a software provider controls these aspects.
However, it could be considered a drawback that in this case, you need to have development skills or a team of experts. Building on top of APIs is more costly and time-consuming than a no-code tool approach — it could take up to a month.
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Things you should consider while creating a product
If you don’t have an existing company that needs to be properly represented online, but have a groundbreaking idea for a business, here are the essential steps for creating a marketplace for startups!
Research and SWOT analysis
Figure out what actual problem your marketplace idea solves. Like how Uber focuses on making ride-sharing simple, your idea must have a clear value for the client. When you have this vision, analyze the competition in your niche to understand your chances.
Once the main focus is determined, it makes sense to try to understand the size of the market, who would use your marketplace and how often, and what external sources you need to succeed.
At the planning stage, it’s crucial to gather requirements, complete market research, create specification documents, design wireframes, estimate the delivery time, and settle on marketplace startup costs.
Forming a team
Depending on the budget and scale of the project, it may require a wide variety of specialists such as Back-end and Front-end Engineers, Quality Assurance/Automation Engineers, and UI/UX Designers. Depending upon how the marketplace development process will be managed, you may need Project Managers, Product Managers, and Business Analysis Specialists.
This is the most important phase of a project and worth a detailed article of its own, as a lot of ground must be covered. So, we won’t go into too much detail. But this is the time in your project life cycle when you need an expert team to rely on. The team must have enough experience and knowledge to build the right continuous delivery process, develop the MVP, and then stick by you until the project is finished.
Forming a marketing strategy
It’s important to have a marketing strategy that will turn into a winning strategy after the release of your marketplace. Thus, it makes sense to get in touch with sellers in your niche on competitive marketplaces and business directories. As for customer acquiring strategies, there are a lot of them — including setting up a landing page to collect emails before the launch of your marketplace; advertising your startup in online communities; contacting the influencers of your target audience, or starting your blog.
How do you scale a marketplace?
Here is some advice to help you grow your marketplace quickly:
- Focus on the side that is harder for your business — supply or demand. If you can improve on the weak point, the strong one will be even more powerful.
- If you want to expand, it’s super important to find and work on a certain niche, even if your marketplace is horizontal. You need something to distinguish you from your competitors.
- Offer as many items as possible.
- Work on improving transparency, review, and rating systems as well as insurance to build client trust.
- When introducing new features, focus on one at a time.
- Don’t change your strategy too fast, because the results might be just around the corner.
- Define and target the most valuable users first, as they can influence others.
- Form a community around your marketplace — organize events and host Meetups.
- Protect the uniqueness of your offering or find it, if you don’t have it.
The key features for your marketplace app
In 2021, designing a marketplace website, you should also consider building an application along with it. There is a standard list of features that your marketplace app should have. Your customers are expecting a certain level of functionality, so you should pay close attention to detail, discuss these features with the development partner for proper integration.
Simple Login Process
Luckily, we are way past the times when for a login process the user must fill up a lot of forms with personal information. Today the user expects to have fast and easy options for signing up from Facebook, Google, or any other possible social media accounts. This feature is a must for matching the expectations of your customers and keeping their user experience at the top. Therefore, to create a marketplace, do not forget about this feature.
Convenient Buyers Page
Another important feature for ensuring the maximum user experience is a simple but yet fully functional buyers page. The effective design of the cart page is important for users not to waste too much time on basic functions. The details on price, delivery, payment methods, as well as all special offers and discounts must be easy to reach.
Customizable Vendor Page
The vendor on your marketplace must also be satisfied with the experience and have access to complete customization. Not only must there be an option to update the list of products, but also menus for editing fonts, colors, payment options, and company details are very important.
The Right Payment Gateway
Yes, with online transactions it is much easier and quicker to make purchases. However, there are some security risks. That’s why it is crucial to implement a safe and secure payment gateway to your marketplace and offer other payment options as well. We have an entire article dedicated to choosing the right payment systems, if you want to have a wider perspective on payment gateways, look it up.
Security as a Priority
When you operate with payments and transactions, SSL certificates and PCI compliance are the mandatory features that help to ensure the safety of your customers.
Transparent Ratings and Reviews
These two are one of the main drivers of sales on modern marketplaces. Give your users convenient and easy-to-understand rating systems, and both vendors and customers will enjoy using your app.
Engaging Social Media
Along with Ratings and Reviews, the option of sharing on Social Media is another key driver to sales success and a feature that is expected on any online portal in 2021.
One of the best tools to keep your customers engaged is a fine-tuned system of personal notifications. When your vendors have any special deals, free shipments, or seasonal discounts, customers will receive an update in no time!
Having a chat support system is very important for customer experience, engagement in trust. Just having this functionality is considered standard, but you can go one step further and offer solutions like AI-powered chatbots for 24/7 support.
Budget Breakdown: Marketplace Development Costs
So, how much does it cost to build a marketplace website? We have finally arrived at the main point of this article. Now that you know the classification, approaches, and even the process for startups, we can talk about money. It’s all about your budget. These options, according to the average marketplace costs in 2021, are available.
Building a marketplace website from scratch with a hired team of experts is not an option at all because of the costs involved. However, you can consider leveraging a Software as Service solution or maybe an open-source software marketplace. Using a generic website builder is also a great possibility for this amount of money — if you can code and you don’t need the help of a software development team, you can try to build it yourself.
This is a great budget to work with. You can use API-based software, build a marketplace website, and still have some money left over to implement new features. Hiring a developer and using generic website builders or open-source software is also a possibility here, but you must be aware that you might not have much money left over for updates. This budget is still not sufficient to build a platform from scratch with hired software developers.
This budget is perfect for hiring top software developers and building your custom marketplace from scratch with all the necessary features. You are limited to only what you need to achieve; all options are available with this budget. When the cost of developing a marketplace is not the most important factor for you, this is the best way to go.
Hopefully, these rough estimates will provide you with a basic understanding of how much does it cost to build a marketplace website.
Finding the Right Software Development Team
The real choice in developing a marketplace is between outsourcing and in-house teams. Both have their pros and cons; therefore, if you want to create your own online marketplace, find out about each approach in more detail and choose what is most suitable for you.
With an in-house team, you will have full control over the process and will be able to estimate any aspect of software development. However, the cost of an in-house team is a major disadvantage. Also, you need technical knowledge or to hire a CTO to recruit the right experts for your project. The time spent on forming a team of experts can be a factor in the overall success of your marketplace.
Why should this option be considered? It’s the final marketplace price—development services are significantly cheaper in countries other than the United States. The second advantage is expertise—you can find an already created and experienced team of marketplace developers rather than trying to hire one expert at a time. The drawbacks here are possible security issues, time zone differences, lack of visibility, and failure to meet deadlines. But with a trusted partner with a proven track record, outsourcing could be very beneficial.
Our Expertise in Marketplace Development
It’s time to share SPD Group’s experience on how to start an online marketplace—we have been doing it for over 10 years. Hopefully, our story will help you to see the advantages of the model and approach we went with and decide whether it is suited for your case.
From the very start, our client chose SPD Group as an outsourcing development partner for creating a marketplace startup. The project was set to be developed from scratch; while this approach has its flaws, it proved successful here. The main benefit of development from scratch is a huge diversity of possible features. That’s exactly what helped the project to become one of the most powerful white-label B2B and B2C E-Commerce platforms in the world, gaining recognition in the United States, Canada, and Europe.
We did not create just another online store for selling all kinds of goods and services – the websites on this platform can be customized and branded according to a client’s needs. White labeling for sellers includes various unique types of back-end functionality. Such functionality is unattainable in any other approach (e.g. Magento or no-code builders) to build a marketplace platform. In short, a seller can leverage all the functions and options of a platform, while making their marketplace website look like it was custom made for a particular brand.
The startup was later acquired by a leading coupon and gift card seller in North America and integrated into its existing system. After the acquisition, the components of the online marketplace website expanded and now include:
- An advanced white-label customization engine.
- A complex payment framework that supports over 20 payment systems.
- Virtual money support.
- Reporting and sales analytics.
- Single sign-on integration with a client website.
- Fraud prevention and detection functionality.
- Integration of subscription and email services.
- A wide range of loyalty functionality, promotional campaigns, refer-a-friend program, etc.
- Automated discount and sales programs.
- A custom framework for cross-client product sales.
When the acquisition occurred, using an outsourced team turned out to be a significant advantage. It’s much faster and easier to increase the size of an outsourced team; in this case, it successfully scaled up to 100 experts when it was necessary for the new owner. Now, SPD Group not only helps support and improve the marketplace platform but also offers its expertise for unification and platform consolidation services that were not initially needed for the startup. Therefore, if you do not know how to build an online marketplace website and are looking for a reliable partner, SPD Group is ready to help you.
The Most Successful Online Marketplace Platforms
The number of online buyers is set to exceed the 2.1 billion mark this year, according to Statista:
For decades, online marketplaces built trust and grew this market to become such a success and a way to go in the future. Before you find out how to build a marketplace website, it is good to know your potential competitors and inspirational success stories. So, here is a quick recap of the top players in 2021:
Amazon is the biggest and the most successful marketplace in the United States. Initially, it was an online bookstore but has now expanded to include toys, electronics, pieces of art, and tons of other items. In 2020, it’s a multi-billion-dollar corporation with 11 marketplaces across the globe with a customer database from 180 countries. Amazon became a technological company and now offers cloud infrastructure services (AWS), analytics services (Alexa), other software products, and multimedia content. They leverage Artificial Intelligence for Predictive Analytics in Retail to know what a customer wants and even provide Customer Demand Forecasting with Machine Learning. Here, the marketplace is not the sole business model for Amazon, as they are looking to grow in other directions to remain the leader in E-Commerce.
“We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.”
Jeff Bezos, founder, CEO, and the president of Amazon
“We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.”
Jeff Bezos, founder, CEO, and the president of Amazon
The second biggest marketplace website in the world, eBay operates in B2C, B2B, and C2C sectors. It was founded by Pierre Omidyar in 1995 as a personal website. Although the platform is based in the USA, it has over 20 websites all over the world that receive around 1.2 billion views in a month. eBay has almost 180 billion active users and more than 350 million sale items. The platform had 10.8 billion US dollars in revenue in 2019.
This quite unique platform was founded in 2005 by Robert Kalin, Chris Maguire, and Haim Schoppik. Etsy focuses only on handmade and vintage (20 years plus) goods. The initial idea had become a great success, with annual revenue exceeding $600 million. Etsy allows 95% of its users in over 80 countries to run their business from home, which is especially important at the time of Covid-19 restrictions. The eCommerce website receives over 50 million views monthly and sells more than 50 million items.
This marketplace is a vision of Mark Dorsey and William Harding, who have managed to create a viable and strong alternative to eBay. The initial idea was to create a place for collectors, focusing on rare items like jewelry, stamps coins, books, etc. But nowadays, you can find anything you want on Bonanza. The platform welcomes sellers from over 200 countries, which includes 2.5 million active users. Their website receives over 7 million views in a month, and there are more than 20 million items available for purchase.
In the global electronics market, Rakuten is considered holding second place to Amazon. While originating from Japan, Rakuten covers over 30 countries in 2021, including separate websites for Germany or Taiwan, for example. This creation of Hiroshi Mikitani is now considered the fourth largest marketplace in the entire world, and it doesn’t intend to stop its growth. Rakuten is a company that embraces innovation in any shape or form and strives to help its vendors and customers achieve their goals. The total number of active users of this platform is close to 100 million and there are already over 200 million items available for purchase. Rakuten prides itself on being an easy solution for vendors to enter an E-commerce business because on a platform a vendor not only can create a shop with products but also run a blog. The Rakuten platform offers its sellers up to 20 different options for shipping, which allows them to be more flexible and adjust to the needs of buyers.
Online marketplaces are probably the future of the retail industry. According to Statista, 75% of marketing executives believe that the most important benefit of marketplaces for businesses is the opportunity to reach customers in the places where they prefer to buy. While that’s a good point, marketplaces have an additional valuable function. When online becomes the only way to reach customers, like during the 2020 coronavirus pandemic, a marketplace could be an essential solution to protect your retail business. With the right marketplace development company, it is possible to create a custom online marketplace platform that will secure your business in any crisis.
You may want to consider building a marketplace to increase your revenue, attract more customers, find new business partners, and get a scalable and automated 24/7 business model.
By target audience, they are divided into three categories Peer-to-Peer (P2P), Business-to-Customer (B2C), and Business-to-Business (B2B). By focus, there are only two ways to go Vertical and Horizontal.
It depends on your particular case. If you have a big budget and time, then writing code from scratch is probably the best way to go. In other situations, options such as building a marketplace using the best open-source software, choosing a website builder, using a no-code online marketplace builder, building with a set of no-code tools, or creating on top of an API-based marketplace SaaS tool might be better.
Once again, it depends on your goals and requirements. According to average market prices, creating a marketplace could cost anywhere from $1,000 to $150,000 depending on the chosen approach. SaaS or MaaS is the fastest approach to launch a marketplace; the job can be finished in a day. However, other approaches may require a couple of weeks or even months.
Yes, it could be relatively easy if you choose to go with using a website builder or using a no-code marketplace builder. However, with options like writing code from scratch or building a marketplace using open source software, you will need the help of tech experts.
It depends on the approach you choose. You will definitely need a developer or an entire team of developers to create a marketplace from scratch or create on top of an API-based marketplace SaaS tool.
It is important because having a marketplace will help you to acquire new customers and connect better with the existing ones, increasing your revenue as a result. Other benefits include: lower marketing costs compared to other channels, new opportunities for international sales, improving brand image and loyalty, and finding new business partners.
Make sure to do the following things:
- conduct market research to determine your target audience, its demographics, and needs, as well as your competitors in the niche
- set up a landing page
- collect emails before launching a marketplace
- advertise your marketplace in online communities
- contact the influencers of your target audience, and maybe even start a blog
- The Beginners Guide On How To Build An Online Marketplace – https://jungleworks.com/download/eBook_Online_Marketplace.pdf
- How To Build A Successful Online Marketplace Business – https://www.referralcandy.com/blog/online-marketplace-business/
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